1. Information We Collect

We only collect information you choose to give us, plus basic technical data from your visit:

Contact details: your name, email address and phone number.
Service details: the type of cleaning you're interested in, your property address or ZIP code, and any notes you share with us.
Messages: texts, emails or calls you exchange with our team.
Website data: information collected automatically by our website platform, such as browser type, device, pages visited and general location, through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Respond to your quote request and answer your questions.
Schedule, provide and follow up on cleaning services.
Contact you by text message, phone or email about your quote or appointments.
Send occasional updates or offers, only if you agree to receive them.
Improve our website, services and customer experience.
Meet legal, tax and accounting obligations.

3. Text Messages (SMS)

When you text us or give us your phone number, you agree that we may text you about your quote, appointments and services. Message frequency varies. Message and data rates may apply.

You can reply STOP at any time to stop receiving texts, or HELP for help. You can also contact us at jn.magiccleaning@gmail.com.

We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

4. How We Share Information

We do not sell your personal information. We only share it when needed to run our business:

Service providers that help us operate, such as our website host, email, spreadsheet and scheduling tools, and customer support partners who help us respond to requests. They may only use your information to provide services to us.
Legal reasons, when required by law, or to protect our rights, our customers or the public.
Business changes, such as a sale or transfer of our business, in which case your information would remain protected by this policy.

5. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it and measure the results of our advertising. Some of these may be set by partners such as our website platform, Google and Meta.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

6. How Long We Keep Your Information

We keep your information only as long as needed to provide our services, stay in touch with you as a customer, and meet legal and accounting requirements. When it's no longer needed, we delete it or make it anonymous.

7. How We Protect Your Information

We use reasonable safeguards to protect your information, including secure tools and limited access for our team. No method of sending or storing data online is 100% secure, but we work to protect your information and act quickly if a problem occurs.

8. Your Choices

You can ask us to see, correct or delete the personal information we have about you, or to stop contacting you. Just email us at jn.magiccleaning@gmail.com or text us at (978) 326-8108. We may need to confirm your identity before completing your request.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Please check back occasionally.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Email: jn.magiccleaning@gmail.com
Text: (978) 326-8108
Location: Walpole, Massachusetts

Privacy Policy